Switch Support

 
  Switch Support services from is your solution to the day to day management issues arising on your site.

As your business develops and changes occur, you want to make changes quickly and correctly Switch Support enables you to do this.

Essentially a help desk facility Switch Support offers a solution path to cater for your own moves and changes tasks.

 

 
 

 

Limited Switch Support services from are available free of charge [points based] in the period immediately after upgrade or provision of services and equipment.

On-going support is provided:

  • as part of a service package
  • paid ad-hoc [charged in units of 15 minutes]
  • points based credit
  • subscription

 
 

Available during working hours or, with selected packages, 24 / 7. 

Supported users merely have to call the support services number, give their pre-assigned passcode and state their request.

 
 

Switch Support services from are designed to assist you to successfully complete the routine tasks demanded of a System Manager. With the optional use of RAS, these tasks include over 100 system facilities, many of which are listed here:

  • Account Codes

  • Analogue device features

  • Analogue 'phone features

  • ARS Routing - basic

  • Attendant Answering & Forwarding

  • Call Barring

  • Call Handling - make & take, hold, transfer, park

  • Call Logging

  • Call Redirection

  • Class of Service

  • CLIP & COLP

  • Charge Accounting

  • Charge Account Authorisation

  • Console operation

  • DDI

  • Department Management

  • Digital Terminal Features

  • Directory Management

  • DISA

  • Distinctive Ringing

  • End-to-End Signalling

  • Enabling - extensions

  • Extended PABX facilities

  • Feature Codes

  • Groups - hunting, pickup, incoming & outgoing

  • History

  • HOT Line

  • LCR Routing - basic

  • Line Selection

  • Login

  • Multi Customer

  • Network Routing - basic

  • Operator Answering

  • Out of Service - Lines & Extensions

  • Password Management

  • POT features

  • Port enabling & management

  • Proprietary Terminal Features

  • Redial

  • Re-enabling - trunks & extensions

  • Speed Dials - personnel, set & system

  • Tenant Working

  • Time & Date

  • Trunk Barring

  • Trunk Steering

  • Walking Class of Service

 
     
     

 

 

 

 

 
 
 
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