samsung dcs

the SJG Samsung DCS

features of the sjg samsung dcs range

Uniform Call Distribution

incoming calls can be sent to a group of extensions. the call will go to the first available person in the group. If the call is queued, the DCS will play a message.

the DCS allows system managers to monitor incoming calls status calls, and to log staff in & out of groups as required.

reports & stats available to managers include:
Call Traffic, calls waiting,
queue time, longest wait, busy agents,
average ring time and talk time

the sjg dcs range

auto attendant

the optional auto attendant answers incoming calls with a greeting and prompts the caller to the correct group or extension

dazed & confused callers are sent to an assigned 'operator extension'

conferencing

up to 5 extensions / trunks can conference with drop in & out ability

call management

call traffic reports allow you to manage your dcs cost effectively

remote programming

optional remote programming allows moves, changes, alterations & maintenance to be performed without a site visit

on-site pc programming

the optional pc programming package allows moves, changes, alterations & maintenance to be done easily via your own pc or lappy

call barring

allow staff to dial only the type of calls they really need to dial [eg local only]

least cost routing

send your calls over the cheapest network automatically without need of a dialler

paging

broadcast a message to all extensions via their built in speakers

music

play music on extensions via their speakers and/or to callers on hold

door call

visitors can contact extensions to gain access

dect compatibility

cordless ability with the benefit of system functionality

speed dials
up to 1500 names and numbers [500 with the DCS Compact]

pre-owned
save money with the option of buying pre-owned cards, equipment etc from sjg's extensive stocks

sjg samsung dcs terminals

voice recognition dialing

this option allows you to simply tell the 'phone who to call

lcd display

display terminals have a two-line, scrollable lcd

daughter cards

add 2Wire devices [eg fax, modem, handset] to your desk with this optional card.

the added device is completely independent with its own extension number

keys

terminals with keys have 12 or 24, depending on model

8 or 16 of these keys, depending on model, have tri-coloured leds

non lcd display

three non lcd display terminals offer

6, 12 or 24 keys

headsets

the dcs terminals are compatible with a wide variety of headsets

Programmable Keys

programmable keys can be set to one of 25 functions, such as speed dials, outside line / extension blf and call pick-up

12 b

softkeys

enhancing functionality and enabling ease of use, the three softkeys work with the terminal's lcd showing available options / actions depending on what you are doing at the time

scrolling

the terminal's lcd lets you scroll through the system's directory and, via the pressing of a button, the number is auto dialled.