| |
|
|
|
|
MPR |
|
|
Main Processor Card
The
KX-TDA MPR
provides a host of features
 | SD [secure digital] card: replaceable card
holding system software & customer database |
| RAS: optional V.90 56K modem for remote
programming |
| USB port for programming/CTI/SMDR |
| MEX [memory expansion card]: optional
memory expansion card |
| RS232C V24 interface for programming/CTI/SMDR |
.
|
| |
|
|
|
| |
Trunks |
Trunk Cards
The
KX-TDA
caters for any required interface to the outside world
Analogue
traditional Loop Calling Trunks with optional caller ID
BRI
ISDN2e
PRI
ISDN30e [not kx-tda 30]
E1
QSig [not kx-tda 30]
E&M
for traditional interswitch connection [not kx-tda 30]
IP GW
IP Gateway for VoIP
|
| |
|
|
|
|
Extension Cards |
|
|
Extension Card Options
The
KX-TDA has
a range of extension cards to provide for particular customer requirements
| DHLC8 -
8 digital hybrid ports: 8 D-PT and 8 SLT
[analogue] plus 2 power fail ports |
| SLC8 -
8 SLT [analogue] plus 2 power fail
ports |
| SLC16 -
16 SLT [analogue] plus 4 power fail
ports |
| CS
- 8
DECT-CS |
| DLC8 -
8 digital ports |
| DLC16 -
16 digital ports |
| MSLC16 -
16 SLT [analogue] ports c/w message
waiting and 4 power fail ports |
.
|
| |
|
|
|
|
ISDN |
|
|
With
the development of the Euro ISDN network, there are advantages in connecting
The
KX-TDA to digital lines with the optional ISDN2 and 30 Euro
ISDN interfaces.
| Cost effective connection to the digital network with fast and efficient
communication
 | Basic Rate Interface [Euro ISDN]:
Up to 2 ISDN2e channels may be
connected per circuit |
| Primary Rate Interface [Euro ISDN]:
Up to 30 ISDN30e channels may
be connected per circuit |
|
| Desktop ISDN:
circuits can be provided for use with Video
Telephones and Video Conferencing, Group 4 Fax machines and ISDN2
compatible high speed modems for data transfer |
| Direct Dialling in [DDI]:
each extension, group. department can have its own direct dial number and be called
directly |
| Calling Line Identification [CLI]:
Each LCD digital keyphone can display the incoming caller’s number or
company name |
|
|
Networking |
|
|
| The
KX-TDA
provides QSIG on BRI and PRI |
|
|
|
| |
Wireless Operation |
| |
|
Max 32 DECT CS with
128 PS available |
|
|
CTI |
|
|
| TAPI /
CSTA V24 / USB / Ethernet [10 Baste-T]
interfaces |
|
|
| |
VoIP |
| |
Voice
Over Internet Protocol
Call signalling: H.323 [v2]
Voice Compression: G.729 [8K]
|
| |
Switchboard Operation |
| |
Fast and efficient
call handling is made easy with The
KX-TDA
A number of useful operator features enable smooth and effective call
distribution and functionality:
Full visual status of all extensions showing whether they are busy or
available.
Operator positions with automatic or manual
night service facility.
Announced/unannounced call transfer to extensions or department/extension
group with automatic recall facility
Multiple call handling (call hold, call park) and automatic timed recall to
operator
Call queuing at busy extension or department to enable faster call handling.
Extension feature set/cancel by the operator e.g.: call divert, extension
lock, etc.
Extension call barring set by operator
|
| |
|
|
|
| |
|
|
|
| |
Call Centre Operation |
| |
|
Agents can belong to multiple
groups [up to 64]
|
|
up to 64 UCD / Hunting Groups with
up to 32 extensions per group
|
|
Queuing with day, lunch, break,
night modes
|
|
Overflow routing
|
|
Log in / Log Out of group
|
|
Ready / not ready / wrap up status
via one touch key
|
|
headset auto answer
|
|
supervisor monitoring
|
|
Remote Log in / Log Out of group
|
|
Group call forwarding
|
|
VIP calling based on DIL, DDI,
CLIP
|
|
Distribution based on CLIP
|
|
Hurry up transfer via one touch
key
|
|
Busy on Busy based on available
agents
|
|
DISA AA service
|
|
|
Tenant Service |
|
|
|
8 Tenants available
day, lunch, break, night modes
assignment for each DDI, MSN,
DLI
shared TVP
resource allocation [MOH, ARS,
Door entry, operator]
ICM restriction
Call logging & billing
|
|
| |
|
|
|
|
XDP |
|
|
Extra Device Port
Digital keyphones can have additional two wire device to be connected
with a unique extension number.
|
|
| |
Trunk Conferencing |
| |
To help speed up decision making and involve third parties in a conversation,
a conference may be initiated by an internal extension and include external
parties |
|
Trunk Transfer |
|
|
| The
KX-TDA can transfer external calls received by an extension, back
outside the system to another external number. This may be another office,
branch or cellular telephone, thus helping to improve efficiency and overall
customer service. |
|
| |
Hybrid |
| |
The
KX-TDA is a sophisticated and powerful business telephone system
designed to stay ahead of the evolving office environment. It is called a
"hybrid" system because extension ports can accommodate both a
range of digital proprietary keyphones or standard keyphones in addition to
regular single line products (fax, ,modem, TAMs, etc.). |
| |
Expansion |
| |
The
KX-TDA
family allows for flexible card assignment to facilitate changing customer
environments and, as a product family, on-going low cost expansion without
changing out the infrastructure. |
|
Customer Care |
|
|
| All
KX-TDA
installations have remote system maintenance and diagnostic interfaces. This
means that programming changes or system reporting will not always require a
site visit by
staff, but can be effected
quickly and easily via a modem / RAS link. |
|
| |
Terminals |
| The KXTD terminal range with pricing is here
save money by choosing from our range of pre-owned
equipment & terminals |
The
KX-TDA
supports its own
range of
digital terminals ['phones'].
 The
new D-XDP [digital extra device port] allows 2 digital terminals on 1
extension port
Another benefit of The
KX-TDA is that it also drives the kxtd range of
terminals. therefore, if you are upgrading from the kxtd, you can keep or
re-issue the existing terminals/telephones
The
KX-TDA
will also support any analogue / 2Wire 'phone or
device.
|
|
TVP & TVM |
|
|
Voice Processing Systems
The
KX-TDA can be easily integrated with the SJG Voice
Processing Systems - the
TVP and the
TVM - to provide additional flexibility:
| Automatic call forward to personal or system voicemail |
| Single key access to personal mailbox messages |
| Message indication at each extension |
| Calls can be routed to specific departments or individual mailboxes |
| Live Call Screening allows an extension to monitor calls as they are recorded
into their mailbox |
| Two Way Recording of a conversation that
may need to be recalled later, without having to make lengthy notes |
| Two Way Transfer permits an extension user
to record a conversation in another person’s mailbox |
| Auto configuration allows fast setting up
of the voicemail system on the
KX-TDA
saving time & inconvenience |
.
|
| |
|
|
|
|
SMDR |
|
|
|
The
KX-TDA
provides call logging facilities which allow for call management & billing
required by concerns such as Hotels & Bureaus. Incoming and outgoing call
traffic can be printed out as it happens by simply connecting a serial
printer or sophisticated call analysis can be achieved by connection of a
call management pc package.
|
|
| |
|
|
|
|
Hotels |
|
|
| The
KX-TDA
can be catered to offer comprehensive hotel & guest facilities. For more on
Hotel applications click here. |
| |
|
|
|
| |
System Features Guide |
|
|
19" rack mount version |
|
|
Automatic Route Selection [ARS]
|
|
|
Auto line setting on BRI ISDN |
|
|
Background Music |
|
|
Budget Management |
|
|
Busy on Busy |
|
|
Call Barring |
|
|
Call Logging |
|
|
Call Park with indication |
|
|
Call Pickup Groups |
|
|
Caller ID on analogue lines
|
|
|
Calling Line Identification Distribution [CLI] |
|
|
Class of Service [COS] |
|
|
Data Line Security |
|
|
Delayed Ringing |
|
|
Digital Extra Device Port [XDP]: doubles the quantity of digital 'phones |
|
|
Direct In Lines [DIL] |
|
|
Direct Inward Dialling (DID) |
|
|
Direct Inward System Access [DISA] with messages |
|
|
Echo Cancellation |
|
|
Electronic Lock |
|
|
Emergency Call |
|
|
|
Existing APT/DPT Compatibility Extension Groups |
|
|
External Background music |
|
|
External Sensor / Relay Control |
|
|
Flexible Numbering Plan [5-digit] |
|
|
Floating Extension |
|
|
Greeting Message |
|
|
Host PBX Access Code |
|
|
Hotel feature pack |
|
|
Hunting Groups |
|
|
Hurry-Up Transfer |
|
|
Intercept Routing - Busy/DND |
|
|
Intercept Routing - No Answer |
|
|
Intercept to Trunk |
|
|
Least Cost Routing [LCR] |
|
|
Manager Functions |
|
|
Message waiting on SLT 'phones |
|
|
MPR, Card/CS Software Download |
|
|
Multi tenancy |
|
|
Multiple Language Support |
|
|
|
Online Diagnostics |
|
|
Operator Functions |
|
|
PC Console / PC Phone |
|
|
PC Programming |
|
|
Paging Groups [internal and external] |
|
|
Quick Setup |
|
|
Remote Alarm Notification |
|
|
Remote Extension Status Control through DISA |
|
|
Remote Extension Lock |
|
|
Ring Groups |
|
|
Special Carrier Access |
|
|
Switchboard Functions |
|
|
System Memory Expansion |
|
|
Tenant Service |
|
|
Timed Reminder |
|
|
Time Service [Day / Night / Lunch / Break] |
|
|
Trunk Groups |
|
|
Uniform Call Distribution [UCD] |
|
|
VIP-Call |
|
|
Visual Caller ID |
|
|
Voice over IP |
|
| |
|
| |
ISDN Features Guide |
|
|
Advice of Charge |
|
|
Calling Line Identification Restriction (CLIR) |
|
|
Calling Line Identification Presentation (CLIP) |
|
|
Connected Line Identification Presentation (COLP) |
|
|
Connected Line Identification Restriction (COLR) |
|
|
|
Direct Dialling Inward (DDI) |
|
|
ISDN Call Forward (CFU/CFNR/CFB) |
|
|
ISDN Call Transfer (CT) |
|
|
ISDN Extension |
|
|
Malicious Call Identification (MCID) |
|
|
Multiple Subscriber Numbers (MSN) |
|
| |
|
| |
External Features Guide |
|
|
Full Duplex Speaker phone |
|
|
Hands-free Operation |
|
|
Handset / Headset Selection |
|
|
Message Waiting |
|
|
Message Waiting with Text Message |
|
|
Multi-Lingual Display |
|
|
Multiple Hop Call Forwarding (4 steps) |
|
|
Music on Hold [external source] |
|
|
Off-Hook Call Announcement (OHCA) |
|
|
|
Off-Hook Monitor |
|
|
One-Touch Dialling |
|
|
Paging (Deny, Paging Transfer, Forced Paging, Emergency Paging with
Message) |
|
|
Paralleled Telephone (APT/DPT + SLT, DPT/SLT + PS) |
|
|
Redial Last Number |
|
|
Remote Station Control |
|
|
|
Special Carrier Access |
|
|
Speed Dialling - Personal/ System |
|
|
Time and Date Display |
|
|
Tone-Pulse Conversion |
|
|
Trunk Answer from any Station (TAFAS) |
|
|
Walking COS |
|
|
Whisper OHCA (Off-Hook Call Announcement) |
|
|
Wrap-Up |
|
|
Extra Device Port (XDP) |
|
| |
|
| |
Networking Features Guide |
|
|
Alternate routing |
|
|
ARS with VoIP |
|
|
Closed Numbering |
|
|
DISA Call to the Network |
|
|
Private Network to Public Network |
|
|
|
Public Network to Private Network |
|
|
QSIG Connection |
|
|
Tandem Connection |
|
|
Transfer to Network PBX |
|
|
VPN |
|
|
VoIP Network (Built-in-IP-GW) |
|
| |
|
| |
New TDA Features Guide |
|
NETWORKING |
|
|
Qsig support on BRI & PRI |
|
|
QSIG Tunnelling on the Card will provide proprietary
functionality above and beyond those features supported by H323 |
|
| |
|
|
Wireless |
|
|
Max. 32 CS / Max. 128 PS |
|
|
SXDP (Parallel Connection) |
|
| |
|
|
CTI |
|
|
TAPI / CSTA Support |
|
|
USB / Ethernet (10Base-T) Interface |
|
| |
|
|
ISDN |
|
|
SO-BUS Feature Improvement |
|
|
Extension PRI (Internal) |
|
| |
|
|
Built in Call Centre |
|
|
Agent Belongs to Multiple Groups (Max. 64) |
|
|
UCD / Hunting / Ring (ICD) Group (Max. 64 Groups, 32 ext./Group) |
|
|
Day/Lunch/Break/Night Mode |
|
|
Queuing Table (64-Table, 16 -step) |
|
|
Group Queue (Variable from 0 to 32)
|
|
|
Overflow (Ext, CO, ICD-Group, DISA, etc) |
|
|
Group Call Forwarding (All Calls) |
|
|
VIP Call (Priority by DIL/DDI/CLIP) |
|
|
CLIP Distribution |
|
|
Hurry Up Transfer |
|
|
|
Busy on Busy (Specify Max. Available Agent) |
|
|
DISA "AA Service" Multiple Tree Configuration |
|
|
Group Expansion (Combination of Overflow and ICD-Grp) |
|
|
Log-i / Log - out |
|
|
Automatic Log-Out (Auto-Log-out No-Answer Calls) |
|
|
Ready / Not Ready (Not Ready Button) |
|
|
Wrap Up (Wrap Up Timer, Wrap Up button) |
|
|
Auto Answer by headset (with Notification Tone) |
|
|
Hot Desking (Walking Station) |
|
|
Qualification Code (Account Code) |
|
| |
|
|
Supervisor Features |
|
|
Real Time Monitor |
|
|
Number of Calls in Queue |
|
|
Longest Waiting Call's Time in Queue |
|
|
"Automatic Monitoring Screen Pop-Up" Upon Overflow Call |
|
| |
|
|
Historical Analysis |
|
|
Analysis Starting Date/Time |
|
|
Total Calls |
|
|
Total Lost Calls |
|
|
Total Overflow Calls |
|
|
Average Answer Time |
|
|
Agent Status Monitor by DSS |
|
|
Remote Agent Log-In / Out by DSS |
|
| |
|
|
Tenant Service |
|
|
Max. 8 Tenant / System |
|
|
Day / Lunch/ Break / Night Mode |
|
|
Assignment for each DDI / MSN / CLI |
|
|
Shared TVP (Voice Mail) Service |
|
|
Different Resources (MOH, ARS On/Off, SPD, Doorphone, Operator) |
|
|
Intercom Call Restriction Between the Tenants |
|
| |
|
|
Boss / Secretary |
|
|
One Touch "2 Way Transfer" |
|
| |
|
|
Others |
|
|
Remote Software Upload |
|
|
8-Party Conference |
|
|
Call Forwarding No/Answer to GSM (CO) |
|
|
Intercept Routing to GSM (CO) |
|
|
PBX Control through DISA (Call FWD Setting, Time Mode) |
|
| |
|
|
Digital XDP |
|
|
Extra D-PT Connection to Digital Extension Port without Additional
Hardware |
|
|
Only Available with T76xx Series Phones |
|
| |
|
|
Hotel Features |
|
|
Check-In / Check-Out (Room Status Control, COS Control) |
|
|
Guest Management (Name Registration, LCD Language Choice) |
|
|
Wake-up Call (By Reception, No-Answer Alert w/tone) |
|
|
Baby Listening (Room Monitor) |
|
|
Charge Management (Check-out Bill, Call charge to Room) |
|
|
Call Block (Room to Room) |
|
|
VM integration (Language Choice, Mailbox Cleaning Upon Check-Out) |
|
|
SMDR application (Room status, Text from Room, Wake-up) |
|
|
|
Hot Dialling (Lobby phone) |
|
|
1 Digit Numbering (Room Service) |
|
|
Message Waiting Lamp (MWL SLT Support) |
|
|
LCD Menu Driven Operation |
|
|
Queuing Message for UCD |
|
|
Mailbox Cleaning Upon Check-Out |
|
|
Wake-up Call Setting with Voice Prompt |
|
|
Language Selection |
|
|
Caller ID Store and Callback |
|
|
Display Number of New Message on PT |
|
|
Personal Custom Service |
|
|
Transfer Sequence / No Answer Time Setting per subscriber |
|
|
Subscriber Tutorial Menu |
|
|
Save Message As New |
|
| |
|
|
