advance classic call management
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Oak Call Management puts you in control |
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Compliant with any telephone system or network, Advance Classic provides up-to-the-minute management information, statistics and analysis, enabling you to maximise productivity and minimise cost. An accurate calling pattern analysis is essential to finding the most economic carrier. Advance Classic gives the breakdown of information to put you in control. Advance will also monitor the response to incoming calls in detail. The speed in answering can be logged, as can time spent transferring and dealing with any call. Outgoing calls from any extension or department can be listed and costed. Such information allows management to determine if lines are being utilised to their optimum. If not, perhaps additional lines could spread the load or some lines could be discontinued or made available for alternative call-routing.
Features: • user-friendly interface • comprehensive range of reports, graphs and statistics • Automatic and on-demand analysis of calls • updatable carrier call charges • exportable reports • support for any switch type CIL/SMDR • single site or multi-site network analysis • online and dial-up connection to remote sites Reports: • The level of detail provided in each report is dependant on the V24 CIL/SMDR output of the telephone system • Available in a number of fully integrated software modules, Advance is compatible with Windows 95, Windows NT4 and above Department and Extension Cost Analysis: • Advance allows all extensions to be named and to be placed into cost centres and then breaks them down into local, regional, national, international, mobile and premium rate groupings • Advance allows cost centres to contain extensions for one or more sites • Advance automatically caters for multiple carriers like BT, Cable & Wireless, Thus, Worldcom etc • Advance can tailor-make reports by permitting a complete range of selection, sort, field and format criteria to be applied to each report as required • Advance presents costing information in summary and itemised formats. • Advance allows all reports to be previewed on screen with zoom and page search facilities to give easy access Calling Line Identity (CLI) Analysis: • Where the incoming caller's number is available, produce summary and itemised reports; therefore detailing the most frequent callers to the company • Track down nuisance calls using CLI • Obtain the number for callers who hung up following a long ring time Account Analysis: • Allocate client account codes to generate summary and itemised reports for calls made on behalf of clients • Obtain an overall cost for each client by increasing the standard call charge and adding a professional charge per hour Response Analysis: • Advance can analyse the time taken to answer calls; at switchboard, department or extension level • Advance will use the maximum amount of information provided by the phone system CIL/SMDR output but it is important to note that comprehensive response time information is not available from all phone systems Traffic Analysis: • Preview shows a simple traffic report of line usage for trunks within a group • Produce full Erlang and Busy Hour statistics to determine the correct configuration of lines
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Oak Call Management from SJG
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