NEC XN120 Hybrid IP Communication System

 
 

 

Voicemail

 



 

XN120's eight port Integrated Digital Voicemail has up to 15 hours of message time, and a host of flexible options such as pressing one button to use Conversation Record to store conversations in your mailbox


 

  

The Mail Lite provides voicemail systems for the Aspire and XN120


Giving the user the ability to forward calls to their personal mailbox with the options to upgrade recording to 30 hours for Aspire and 15 hours for the XN120. As well as accessing a mailbox, the user is able to record up to three of their own personal greetings and record conversations


The Mail Lite cards come automatically preconfigured with:

· 8 Channel Voice Mail
· 1 Hour Storage Time
· 300 Mail Boxes
· 16 Channel Queue Announcement
· 48 User Recorded Messages
· Queue announcements for incoming callers waiting at a ring group or department group
· Pre-Recorded announcements for various system features
· Call forward with greeting
· Park and Page

   The DSPDB daughter board with Compact Flash provides the option for Voice Mail System [VMS] capable of:

 
bulletPersonal greeting/mailbox
bulletConversation record
bulletGeneral trunk answering guidance greeting
bullet300 mailboxes max
bulletStorage time is limited to DSPDB compact flash size (1 hour standard)
bullet100 messages per mailbox max
bullet3 selectable personal greetings

Expansion of the VMS is available via upgrade packages

  Conversation Recording
The DSPD gives the user the ability to record
incoming call conversations. This is a
requirement in some instances; for example
Insurance Companies, Doctors. Dentists and
Veterinary Surgeries. Just to name a few
customers that has a need for recording
conversations

Recordings maybe required for reference later or used for training purposes. Even the unwanted malicious phone calls can be recorded and played back as evidence

The user must have a programmable function key to be able to record a conversation, but once set up it is easy for anyone to use

To record any conversation during a call all the user has to do is press a key to start recording

As well as being able to manually record telephone conversations, it can be set up so that every call is automatically recorded when the call is answered

  
       
Personal Greeting
The user can set a call forward so that the callers hears a personal greeting before the call is automatically forwarded, so that throughout the telephone call, the caller will know what is happening rather than ‘just being on hold’

For example, the personal greeting could be used to inform the caller that the person that they have called is not available and the call is being diverted

   Park & Page
Park & page allows a user to be alerted that a call has arrived for them by having the system make a page call via either an internal or external page zone

The user is able to record a personal greeting to ask the caller to wait while the user is paged. ‘’Thanks for calling, I am currently away from my desk, please wait while I am paged’’
       
Queue Messages and Announcements
Using either one of the pre-recorded messages, you are able to play an announcement to the incoming caller that is waiting to be answered, giving the impression that the call has been answered sooner than it actually has

These can be different for each DDI number, or depending what level of service, you are in, night or day

Regular follow on messages let the customer know that you will son be with them and may prevent the loss of potential business

  

 
       
       

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