nbx superstack

NBX superstack 3

The award-winning 3Com^®NBX^®superstack 3 communications system delivers robust call-processing features and a suite of telephony applications over the local & wide area network (LAN & WAN). Designed for businesses and offices with up to 200 devices per location, it features fourth-generation 3Com NBX system software that simplifies third-party applications integration, enables seamless multisite intra-company dialing and toll-bypass applications, and supports VPIM voice message exchange between sites		The 3Com^®NBX^®superstack 3 solution brings you cost-effective access to enterprise-caliber communications, easy-to-use features, intuitive Web browser–based administration, and an open architecture for straightforward applications integration To meet your organization’s specific needs, the 3Com^®NBX^®superstack 3 Communications System offers a range of hardware components and software licenses

Available in any one of 10 languages/dialects: Chinese (Cantonese), Chinese (Mandarin), English (Australian), English (UK), English (US), French (Parisian), German, Italian, Spanish (Castilian), Spanish (Mexican)
		Can eliminate the cost and administrative overhead of two separate networks for data and voice: LAN port connections: one 10 Mbps MDI (RJ-45) and one BNC Coax Connector on the call processor: Management: Built-in 3Com NetSet™ browser-based administration utility; supported by 3Com Network Supervisor 3.0
Compatible with a range of 3Com and third-party products, including the optional 3Com NBX Call Center application and 3Com NBX Unified Communications
		Compatible with other 3Com networked telephony solutions, easing growth to larger systems and preserving your telephony investments
Easily integrates a wide range of off-the-shelf applications, including customer relationship management (CRM), call centers, and speech recognition; 3Com NBX Solution Providers Program delivers a broad range of productivity-enhancing applications for use with 3Com voice solution platforms
	Ensures high system availability with the Wind River VxWorks real-time operating system (also used in pacemakers and artificial hearts), so server and PC downtime does not impact your telephone service
Has powerful call-processing features built in: voice mail, automated attendant, hunt/call groups, call detail reporting, computer telephony integration (CTI), PC-based visual voice mail/email clients (IMAP4)
	Built in Voicemail: up to 80 hours voicemail storage
		¡Built in Automated attendant can answer with or without a live attendant: ¡The NBX® 100 and SuperStack® 3 NBX supports up to 99 Automated Attendants with 20 sub menus per Auto Attendant. ¡
	Offers a wide range of worktop options: 3Com NBX business phones—the 1102 (shared 10 Mbps port), the second generation 2102 (switched 10/100 port), the 2102-IR (switched 10/100 Mbps with infrared beaming port), and the 2101 (basic phone set with 10/100 Mbps port)—plus NBX Attendant Console (with up to 100 available functions), NBX pcXset (softphone client), and legacy analog phone and fax devices (2500 series compatible)
Offers an extensive range of multisite voice networking options: 3Com NBX IP Virtual Tie Lines, NBX ConneXtions H.323 gateway software, and T1/E1 PRI/Q.SIG		Simplifies day-to-day operation with Web-based administration and user programming: Diagnostic port connections: 1 Serial Port
	Software-based 3Com NBX WAV application ports make TAPI/WAV CTI affordable: Application standards: TAPI 2.1, TAPI/WAV, IMAP4, HTTP, H.323
Supports telecommuters and remote access users with optional 3Com NBX IP licenses: WAN port connections: Via external router with IP-ToS support		Supports up to 1500 devices, including up to 100 trunks: Network standards: 100BASE-T, 10BASE-T, 802.1p/Q, 802.2, 802.3, IP, IP-ToS, IGMP: PSTN gateway options: Loop-start analog, T1/PRI, E1/PRI, ISDN BRI-ST
	Supports up to 1500 devices, including existing 2Wire services: Analog phone devices: Supports 2500 series–compatible analog devices, including cordless phones, fax machines, night bells, and door ringers
		Simplifies voice mail message exchange between sites with optional 3Com NBX VPIM Multisite Messaging Exchange
before NBX convergence
after NBX convergence

Easy to Install, Use, and Manage 3Com understands that most phone systems seem like a mystery to everyday users and often to the staff assigned to administer them. The result is often ineffective use that limits productivity An incredibly intuitive administrative portal, 3Com NBX NetSet™, lets individual users and administrators fully customize the NBX 100 solution to meet their individual requirements. This password-protected, browser-based utility features pull-down menu choices tailored to each facet of the system Organizations will find time-saving tools that simplify creation of departmental profiles for managing telephone users. Adding or changing capabilities is fast and easy

3Com voice communications technology completely eliminates the high costs and high anxiety normally associated with moving an office telephone		Anyone who has ever had to wait days for an expensive service call merely to get a telephone moved will truly appreciate the self-locating capabilities of NBX phones. Simply unplug a phone from one location and plug it into another network jack. The user's extension number, voice mail, and personal settings move with the phone. It's that simple

Open Architecture It starts with a foundation of IEEE 802.3 Ethernet that lets users plug NBX phones into millions of Ethernet ports around the world. The system grows by adding industry-standard switches and routers, expanding in size and capabilities as demands arise. Organizations choose the type of connectivity best for them, from wired or wireless LANs to multisite WANs. NBX solutions use a diverse set of standards-based interfaces to assure easy integration of new applications. As business objectives change, NBX networked telephony provides application flexibility, including: · IMAP4 enables users to view and listen to voice mail with standard e-mail clients (e.g., Microsoft Outlook, Eudora). · TAPI for built-in computer telephony integration (CTI) lets users dial numbers and manage active calls from a computer screen. · TAPI/WAV supports seamless connections to call center and unified messaging applications. · H.323 is used for connecting multiple sites or third-party devices. 3Com actively supports a host of thirdparty developers that write software applications to enhance the capabilities of an NBX platform. 3Com NBX Solution Providers offer numerous outof-the-box solutions as well as those for custom business requirements.

Upgradeable Software Business needs inevitably change, so the 3Com NBX system is software upgradeable, making it easily expandable and flexible. New functionality, even documentation, can be offered minutes after it becomes available and can be dispersed automatically to every system device and every user. If business needs dictate additional capabilities, they can be added simply with software licenses. Traditional PBX products require customers to pay extra for capacity that may never be needed or for capabilities only available on the largest platforms. The NBX solution is a pay-as-you-grow platform that is economical for 20 users and powerful enough for hundreds of users per site		Better Solutions for More Than One Location Many organizations are challenged by the need for communication between staff and resources that are spread across multiple locations. These requirements can be as basic as connecting offices across the street, or as sophisticated as linking multiple campuses across the world. 3Com offers affordable and scalable solutions to help dispersed offices communicate seamlessly. NBX networked telephony solutions let businesses dramatically reduce intra-company long-distance phone charges, while improving customer service. By leveraging a data network that today may only move e-mail and files, users can affordably call between sites, transfer callers to another location, and send voicemail messages to one or more users located in multiple offices. These capabilities yield faster, easier, more effective communications and customer service.
	VoIP and Toll By-pass Applications · Connect offices with NBX Virtual Tie Line licenses. Provide low-cost, high-quality voice over IP (VoIP) using a WAN, VPN, or the Internet. · Calls can "hop on" the company WAN and "hop off" at the location that offers the least expensive longdistance option. · Additional multisite connectivity options include traditional Analog, T1/PRI/QSIG, or NBX ConneXtions H.323 Gateway software

Multisite Voice Mail Exchange · Businesses with multiple sites and multiple voice messaging systems can compose and distribute voice mails to co-workers at other sites. · The NBX telephony system can also communicate directly with other third-party VPIM-compliant messaging systems Users and customers will find the sophistication of 3Com's multisite solutions to be completely transparent. With support for uniform dialing plans, these solutions make reaching another office as simple as calling a co-worker across the aisle. Improved communications help increase employee & customer satisfaction		Better Solutions for Remote Staff and Telecommuters For years remote workers have enjoyed seamless access to their corporate e-mail, but access to the corporate phone system was nearly impossible. 3Com networked telephony solutions have practically made the term "remote" worker a thing of the past.

Voice Messaging Features A powerful voice messaging system built into the NBX 100 ensures that important communications are never missed. Listen over the phone or use a PC with either a browser or a standard IMAP4-compatible e-mail client (such as Microsoft Outlook) to listen to and manage voicemail messages. Voice mails are saved as .WAV file attachments in the e-mail client and can be detached, shared, and stored indefinitely. Messages can be saved to record transactions or important information—the perfect solution for law offices and financial or customer service organizations

Dozens of built-in voice messaging options include: · System capacity Base system supports four automated attendant (AA) ports and 30 minutes of voicemail (VM) storage, scalable up to 12 ports and 80 hours. · Automated attendant services Multiple, multilevel AA provides callers with information and messaging directions when phones are unattended, allowing them to dial by name, number, or department; supports up to 20 menu layers and as many as 150 phantom and 200 station voice mailboxes. · Off-site notification Notifies users of new or urgent messages via pager, phone, cell phone, or SMTP e-mail client; provides cascading notification for up to 5 external numbers	Desktop Phones and Software 3Com understands that every organization may have unique requirements. That's why the family of NBX phones provides powerful access to a full range of networked telephony services and built-in computer telephony integration (CTI) capabilities.1 All phones have LCD displays that access the company directory as well as personal call logs for dialed, received, and missed calls. Software links and licenses extend system capabilities to include third-party applications. 3Com NBX Business Phones 3Com phones operate dynamically as Layer 2 (Ethernet) or Layer 3 (IP) devices that users can self-locate— plug into any LAN port without losing custom-programmed features and calling privileges. They include a variety of models, from full-featured 10/100 Ethernet units with extensive customizable features and wireless infrared ports to exceptionally affordable basic phones. 3Com NBX Attendant Console The NBX 1105 Attendant Console can monitor staff availability and manage calls easily for an entire organization from a central location.


NBX pcXset PC Client Software An ideal connectivity solution for travelers and telecommuters, this software places the equivalent of an NBX business phone, a "softphone", onto the screen of a Windows laptop or PC. Users can place and receive calls using a keyboard, mouse, and USB headset. They will enjoy the full benefits of NBX functionality, even voice messaging and CTI		Controlling the Cost of Phone Services Controlling unauthorized long-distance telephone calls is easy with the comprehensive dial plan of the NBX Communications System. It can automatically allow, disallow, and route calls based on parameters such as time of day, day of week, user class of service, exchange number, and area and country codes. Outbound calls are automatically routed in the most cost-effective way
	NBX Call Detail Reporting NBX systems include a complete call detail reporting (CDR) package to further monitor and control business operations. Organizations can track phone usage by internal account numbers, to accurately charge clients for phone consultations

Immediate Access to a World of Information 3Com NBX Unified Communications (NBX UC), fully supported by the NBX solution, eliminates the issues faced by executives, sales personnel, and mobile workers who need more timely access to information. Using a wide choice of portable devices such as wireless phones, pagers, Blackberry devices, or wireless PDAs, NBX UC sends, receives, or manages voice mail, e-mail, and faxes. The application can even read and reply to e-mail messages over the phone. Automatic syncronization assures efficient information sharing among devices. Because NBX UC is VPIM-compliant, it also can move messages seamlessly to any number of additional NBX sites. The power and simplicity of this NBX communications tool improves the responsiveness of staff to both internal and external customers—yielding a rapid return on investment

	Responding to Unique Business Requirements The built-in functionality of a 3Com NBX solution is impressive, yet there are always organizations that need even more capabilities. 3Com offers solutions for further customization, created both from within 3Com and by some of the best third-party application developers in the world If an organization requires world-class conference room phones, powerful call centers, the ability to record and monitor calls, or even voice-activated dialing services, SJG can meet its needs. 3Com's support for standard Application Protocol Interfaces (APIs) makes the NBX platform compelling to developers, ensuring that users can easily reap the benefits of innovations from an array of third parties. Solutions are rigorously tested to assure complete integration and superior performance

Robust Hardware 3Com NBX Communications Systems deliver the following performance levels to support business activities: System Capacity Scalable to support up to 1500 devices per location Telephone Network Connectivity analog lines with caller ID; T1, T1/PRI, E1/PRI, and QSIG; ISDN BRI-ST Traditional Telephones Analog Terminal Cards for multiple traditional (2500) phones or G3 fax machines; Analog Terminal Adapter for a single phone or fax machine








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