The Total Integrated Communications Solution

the icp 3100 includes everything your business, branch office, or outlet requires to support voice communications & messaging, computer networking, and connections to the www. It comes complete with all of its capabilities fully integrated and ready to go.

Mitel [March Networks] icp 3100

  • VoIP solution

  • complete voice & data solution in one easy to manage unit

  • data connectivity 

  • superior voice capability

  • all the voice features you have come to expect from a top line switch

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Superior Voice Communications and Messaging - By IP Phone or PC

the icp 3100 provides feature-rich voice call control &handling, all accessible via IP telephones and Softphones.

the icp 3100 also comes complete with voicemail and auto attendant, allowing you to manage calls with automated answering. That's only a hint at the kind of exiting new productivity-enhancing applications the icp 3100 will support.

 

 

Web and Remote Data Access Support

the icp 3100 lets you take advantage of emerging high speed network services that support multimedia business applications. It easily connects to DSL and cable modems to provide your high speed link to the web. It's even flexible enough to provide up to two teleworkers with access to data services.

 

Flexibility that lets you start small and grow

The Affordable, Easy-to-Manage Voice & Data Solution for business today

icp 3100 can accommodate up to 24 IP telephones or 5822 Softphones. Plus, up to 10  analogue devices (fax machines, analogue phones) for a total of 34 extensions, with up to eight inbound voice lines. It can also support up to 76 DHCP connected PCs, servers, LAN printers and other IP devices.

 

one wiring system

the icp 3100 addresses all of your voice & data needs with a single cat5 / cat 6 wiring system; patch panel ready  - all ports [except rs232] are rj45

March Networks IP telephones and March Networks 5822 Softphones can be moved from one LAN connection in your office to another and retain their identity with no reprogramming or rewiring required

 

simplified management

You can change system settings, manage the built-in directory or modify extension user profiles through familiar, easy to use browser based tools

 

Leveraging IP

High speed data access and a built-in LAN provide everyone in your organisation with high speed, shared access to database information, applications, and the internet

Integration of PC, PDA, and IP 'phone to increase productivity.

  • it's a LAN

  • it's a phone system

  • it's an auto attendant

  • it's a voice mail

  • it's a gateway

  • a call manager

 

Configurations
  base unit controller base unit & option cards base unit, option cards & expansion unit
10/100 Mbps IP LAN Ports 8 8 24 note 1
Analogue Extensionsnote 2 2 10 max 10 max
Analogue Voice Trunks 4 analogue controller 8 max 8 max
BRI Trunks 4 channels ISDN controller 8 max 8 max
PRI Voice Trunks 16 Release 3 PRI controller 16 max 16 max
WAN Data 1x 10 Mbps 1x 10 Mbps 1x 10 Mbps
Max voice Extensions: IP & Analogue note 2 10 18 34 note 1
Max Trunks ISDN & Analogue note 2 8 16 16
       
   

note 1 56 in later releases

note 2 2Wire circuits

note 3 refer to for release variants

note 4 two versions of the icp 3100 exist: analogue and isdn

 

 

base controller specs       [subject to configuration, type & release]
call controller [analogue or isdn] 4x loop start analogue exchange lines 2x analogue extension ports 8x 10/100 Mbps layer 2 switchd ethernet ports
standards based router: PPP PPPoE RIP RIP2 ethernet WAN port for xDSL or for cable modem
voice mail software compact flash module switch software ip edge router, router

2x isdn2e ports [4 channels]

3x universal expansion slots for option modules 2x RS232 / DB9 serial ports
dual V90 modem

3 Gbyte EIDE HDD

 rack mountable layer 2 switch

expander specs       [subject to configuration, type & release]
rack mountable 8,16 or 24 x 10/100 Mbps layer 2 switched ethernet ports

options specs

2 port analogue module supports 2 analogue devices / extensions

4 port analogue module supports 2 analogue devices / extensions

analogue services option module

1 long line analogue extension; door opening relay &loudspeaker paging port; 1x loop start analogue port c/w powerfail

analogue trunk option module

loop start analogue trunk with clip

bri module

2x isdn2e

dual modem

quad modem

 

 

 

'phones & desktop

  
5001 IP phone single port  

available in grey or dark grey

 
5005 IP phone single port  

available in grey or dark grey

 
5010 IP phone includes phone assistant software to link pc based personal info management [PIM] applications

2 line 20 character display for phone book & CLI

2 10/100 ethernet ports: one for phone & one for pc

headset port

 on hook dialling

7 programmable keys

6 fixed keys: hold, superkey, shift,  transfer/conference, cancel, message

dual colour leds

available in grey or dark grey

 
5020 IP phone includes phone assistant software to link pc based personal info management [PIM] applications

2 line 20 character display for phone book & CLI

2 10/100 ethernet ports: one for phone & one for pc

headset port

  

handsfree

14 programmable keys

8 fixed keys: hold, superkey, shift,  transfer/conference, cancel, message, speaker, shift, microphone

3 context sensitive softkeys

dual colour leds

available in grey or dark grey

 
5822 Softphone softpack that turns your pc into your phone [pc needs duplex soundcard]

full emulation of the 5020 phone

cti integration with standard personal info management [PIM] applications  and databases via TAPI

record messages for specific callers / groups [based on cli]

  

supports PC desktop access to all voice communications and call handling

record calls option

includes software which integrates with personal productivity applications [eg Microsoft Outlook] to enable point-and-click dialling directly out of contacts list

For pc softphone headset  applications: go to the DA50 USB.

 
5410 PKM dss / blf

12 programmable keys

  

works with a 5020

available in grey or dark grey

 
5415 PKM dss / blf

48 programmable keys

  

works with a 5020

available in grey or dark grey

 
5140 IP Appliance available in grey or dark grey
 

5310 IP Conference phone

    

available in silver or dark grey
     
     

   

IP ROUTING

the icp 3100 will forward packets between different networks - local or remote. It also ensures that adequate quality of service is provided for those packets requiring higher priority processing. Packet filters will be used for security. RIP v1/v2 and Trigger RIP will be used for dynamic routing; static routing is also supported. 

The DHCP server functionality may be used to assign IP addresses to other IP devices on the locally attached networks and may be turned off if the icp 3100 is integrated into an existing LAN with a DHCP server. 

The DHCP client may be used to obtain an IP address to use as its host IP on a connected network; DHCP client relay is also supported. 

NAT may be used on remotely attached networks. 

Remote WAN locations will be supported via leased line services, xDSL, frame relay or dial-up PPP connections. The 3100 ICP router is capable of supporting up to 5 interfaces simultaneously.

 X.25 support will be available for POS (point-of-sale) type of connections. 

Links using PPP may be compressed using STAC compression algorithms if configured and negotiated.

ETHERNET SWITCH

the icp 3100 controller uses a high performance Layer 2 Ethernet switch chip set. The switch is dual-speed, able to connect to 10Mbit/s or 100Mbit/s devices. 

attributes of the switch include:

Auto-sensing - port speed can be 10Mbps or 100Mbps.

Auto-negotiation (802.3u).

half or full duplex mode (half-duplex operation is such that transmission and reception of data doesn’t occur simultaneously, full-duplex allows for simultaneous transmitting & receiving of data, this doubles the aggregate bandwidth of a 8-port switch from 800Mbps to 1.6 Gbps).

QoS/priority mechanisms supported are source port, MAC address, IEEE 802.1p, VLAN and TOS-field/Diff Serv.

the expansion unit is fully integrated with the 8 port switch in the controller through a high-speed packet bus

 

TONE PLANS 

the 3100 supports UK & European tone plans 

QoS 

the icp 3100 supports IEEE 802.1p. 

DiffServ (Differential Services) will be supported via the TOS field in the IP header

IP PHONE POWERING

IP Phones are powered from the Ethernet ports therefore providing simple installation and enabling a single wire feed to the desktop

SECURITY & ENCRYPTION 

password protection is provided for all system management capabilities

the icp 3100 has customisable IP Packet Filtering & Network Address Translation (NAT). Multiple filters on each interface can be applied to individual or ranges of source addresses, destination addresses, source or destination ports, or protocols. Filters can be applied to inbound or outbound packets. It can be set up to only allow certain types of remote accesses to be allowed from trusted sites. NAT should replace the TCP/IP stack on the PPP adapter with its own IP stack, which protects the computers on the LAN

PC BROWSER BASED MANAGEMENT TOOLS

the icp 3100 has easy-to-use management tools, which can be used on-site or remotely. All management tools are browser-based and require Microsoft Internet Explorer 5 or Netscape 4.7. The tool is optimised for Microsoft Windows.

On site access is via connection to the LAN with a laptop or PC via either a LAN drop, the Ethernet port on the back of a Superset, or directly to an Ethernet port on the icp 3100 controller / expansion unit. Remote access can be gained by dialling in through an analogue or digital trunk (using the V.90 modem) or, if the ICP has a static IP address associated with xDSL service, access can be gained through the internet.

Access to the tools is password controlled . The highest level has access to all the tools below it: Level 1 (highest ) System Administration Tool; Level 2 Quick Configuration Tool; Level 3 Administrator Tool; Level 4 (lowest ) Desktop Tool

Instead of having to deal with the hassle of programming the icp 3100 yourself - with all that that entails, use 's remote programming services

IP PHONE MANAGEMENT TOOLS

many management & configuration controls of the features can be done through an IP Phone. Desktop users can program the keys on their phones, their personal phonebook allocation using the Superkey and the key pad. System voice mail features, auto attendant features, and individual mailbox features can be programmed through a telephone user interface. IP Phones can be designated as an Admin terminal, allowing system  changes via the key pad & feature keys. IP Phones can also be designated as a System terminal, allowing more advance programming.

ADMINISTRATION TOOL

Designed for use by untrained users, this tool allows easy system changes. The system manager can add new extensions, modify extensions, alter parameters and manage the phonebook. This tool also provides the local administrator with voice mail and auto attendant management. The tool is GUI based and designed to be highly intuitive, with default settings automatically filled in.

 

DESKTOP USER TOOL

easily used to program keys (features & speed-dial) on the IP phone and to set personal phonebook 

SYSTEM ADMINISTRATION TOOL

This tool provides the ability to administer, configure, backup, restore & diagnose the system. It is menu and form driven with the menu set up by tasks. It can also be used to download software upgrades and pre-programmed configured databases.

QUICK CONFIGURATION TOOL

a one time use tool, it is designed to get the ICP up & running at initial installation speedily. Default configurations can be chosen and a pre-programmed database easily loaded. The tool is GUI based and takes the user through a logical series of questions which, when completed, will configure the system to either system defaults, or system settings chosen in the Quick Configuration process.

icp 3100 features

trunks
clid calling name ddi msn analogue cli
disa trunk groups      

set features
absent present account codes alarm call answer door broker's call
call forward cli cli return conference do not disturb
door answer door open extension paging follow me hold
hotline intrude last number redial least cost routing message waiting
night service night service pickup paging pin codes post dialling
prime line redial list recall re-establish remote follow me
ringback save last number shuttle store system hold

phone facilities
dual colour leds group listening handsfree [5020] headset facility lcd contrast
live keypad livekey for extensions local auto cleardown on hook dialling phone book
pitch control power on self test speaker volume tone volume wall mountable

call handling features
announced transfer answer extension group answer external answer line 'x' answer line group  'x'
answer next call answer off hook auto hold call park call pickup
camp on enquiry exclusive hold fast transfer store

visual & audible
call progress call waiting tone date / time differentiated lamp cadence differentiated ringing cadence
display messages extension status feature activated status last call cost display last call duration display
line group status line ownership indication line status message waiting private line status
programming info success / fail programming      

system features
answer backup call waiting tone cli cyclic hunting database transfer
dial tone detection DID digit translation / insertion door entry DPNSS
flexible numbering group working isdn terminal isdn to the desk lcr
manager / secretary mpd msn music on hold input music on hold wav
night service phonebook powerfail remote programming remote call forward
smdr system speed dials toll restriction voice mail  

voice mail / auto attendant
certified messages distribution list extension mailbox info only mailbox memo
message envelope message fast forward message hold message review message rewind
message send new mailbox tutorial passwords personal greeting  

speech synthesis
identify function identify  last call cost identify last call duration identify lnr identify next call
time / date vioc who am i?    

 

Voice and Data Networking
the icp 3100 will support advanced voice & data networking over existing public or private network digital trunks as well as over emerging broadband IP trunk facilities and services. Release 2 includes isdn2e: Release 3 supports Fractional PRI for multi-site voice networking, future releases will support a subset of the Mitel Networks’ MSDN (Superswitch Digital Networking) feature suite for multi-site, or branch-office, voice networking. These include common numbering plan, Transfer, Calling Name, Calling Number display, Breakout and Call back. the icp 3100 will support voice networking with Mitel Networks’ Ipera 2000 IPBX & SX-2000 
later releases will incorporate support for leased lines and fully converged voice and data IP trunks

for data networking, icp 3100 incorporates a full suite of IP edge router features over both traditional digital facilities (i.e. ISDN, Leased Lines) and broadband IP access connections such as DSL and cable. 
The IP data networking feature suite will include:

DHCP Server (client & relay)

Point to Point Protocol over Ethernet for xDSL modems

PPP over dialup Modem links

Multi-Link PPP

RIP1 (Routing Information Protocol 1) and RIP2

Trigger RIP

NAT (Network Address Translation)

FTP (File Transfer Protocol)

TFTP (Trivial File Transfer Protocol server)

Local DNS (Domain Name Server)

IP filtering

Additional data features planned for future releases include Multi-cast routing, Frame Relay and VPN/IPsec (Virtual Private Networking /Internet Protocol Security) support

IP PHONES

the icp 3100 will support a comprehensive range of IP Phones. Release 1 & 2 will support the 5010, the 5020, dual port IP Phones and an IP Softphone (for use with a PC). The 5010 and 5020 IP Phones have an internet 10/100Mbit switch to a RJ45 jack at the back for the PC connection. The dual ports allow for a single LAN wire to the desktop. A PC plugged into the second port of the IP Phone gets up to 100M of bandwidth (<1% for voice) and the voice quality is guaranteed under any data loading.

The IP Softphone is a software application that allows the use of a PC, with a full duplex sound card, as a user’s IP telephone. The IP Softphone emulates the full feature set of a 5020 IP Phone and incorporates CTI links that allow the user Personal Information Management applications to manage voice communications. It also enables a user to record calls to a WAV file on their PC.

A Phone Assistant application is also included with the 5010 and 5020 IP Phones. This application links PC-based personal information management (PIM) applications with IP Phones to allow users to dial, transfer and forward calls using their Microsoft Outlook contacts database.

go here for headsets