SJG KX-TDA User Guide
 
Holding Calls
 

return to user guide menu

23

 

 

Holding a Call

— Holding

— Holding in a System Parking Zone (Call Park)

Holding

There are two types of hold:

1. Regular Hold: other people can retrieve your held call

2. Exclusive Call Hold: only you can retrieve your held call

  • If a call is not retrieved within a specified time, you will hear an alarm as a reminder.

  • if an outside call is not answered within a specified time, it is automatically disconnected.
 
 
 

[PT]

To hold (Call Hold)

 
 
 
 

[SLT]

To hold (Call Hold)

 
 
 
 

To retrieve a held call (Call Hold Retrieve)

 
 
 
 

The CO or INTERCOM button light shows the current status as follows:

Regular Hold mode

  • Flashing green slowly: Your held call

  • Flashing red: Another extension’s held call

Exclusive Call Hold mode

  • Flashing green rapidly: Your held call

  • Red on: Another extension’s held call

 

Hold Mode Change (PT only)

After pressing the HOLD button, if you press the HOLD button again, the status switches from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode.

 

Automatic Call Hold

For simple operation, you can automatically hold a call by pressing another CO, ICD Group or INTERCOM button, only if pre-programmed. (Automatic Call Hold): consult sjg tech support

 
 
 

Holding in a System Parking Zone (Call Park)

You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call.

You can use this feature as a transferring feature.

A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto).

If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button.

When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call.

 
 
 

PT with a call park button

To set: Holding in a System Parking Zone (Call Park)

  • If a call is parked automatically, confirm the parking zone number on the display.

  • After you park a call, you can perform other operations.

 To retieve:

 

  • If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.

 

 
 
 
PT with no call park button 

To set: Holding in a System Parking Zone (Call Park)

  • If a call is parked automatically, confirm the parking zone number on the display
  • After you park a call, you can perform other operations.

 

To retrieve:

  • If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.
 
 
SLT

To set: Holding in a System Parking Zone (Call Park)

  • After you park a call, you can perform other operations

 

To retrieve:

  • If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.

 
 

 

 

       

keys
       
Notes      
Examples used pertain to the sjg kx-tda 200   Some features / facilities may not be available to you / your system due to system programming or additional hardware being required
  consult sjg tech support    
Some features / facilities may not be available to you due to telephone service provider   A guide to icons used in these pages [eg ] is  here
  For Panasonic Digital Terminal [PT] users: You can assign commonly used feature codes to a dedicated button    
Some features / facilities may not be available to you due to system programming / your restriction level     Main User guide menu
      user guide menu
      terminals & phones guide menu
     

Manager's Guide Menu