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Dect cordless headsets |
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Plantronics CS 60 user guide |
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Base Unit
17 Handset Lifter (Optional) |
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Dect Headset
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Replacing the battery
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HEADSET/HANDSET SELECTION Pressing the Talk Button (20) on the Headset selects Headset mode. The Talk Indicator (15) on the base unit will illuminate and the On-Line Indicator (23) on the headset will flash when in Headset mode. Both of the indicators are extinguished when in Handset mode |
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PLACING A CALL USING YOUR HEADSET To place a call using the headset, the system must be in Headset mode. Take the handset off the hook and dial in the normal way. You will then be able to talk through your headset. When the call is complete, return the telephone handset to the cradle Tip: By selecting Handset mode after completing your call, you will conserve the headset battery power and extend the remaining available talk-time. You can achieve this by pressing the Talk Button (20) immediately on conclusion of the call
MAKING A CALL USING THE Handset LIFTER Press the Talk Button (20) on the headset. The lifter will raise the telephone handset off the hook. You will then hear a dial tone in your headset and can proceed to make a call as normal. When you have finished your call press the Talk Button (20) on your headset. The handset lifter then lowers the handset to end the call |
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RECEIVING A CALL USING YOUR HEADSET When your telephone rings take the handset off the hook. Ensure that your CS60 DECT™ Wireless Headset System is already in Headset mode. You will then be able to talk through your headset. When the call is complete, return the telephone handset to the cradle
RECEIVING A CALL USING THE LIFTER When a new call is received the telephone rings as normal, but in addition, a ring alert comprising a repeating sequence of three short beeps will be heard in your headset Note: This additional call alert is only active when the Lifter (17) is connected To answer the call press the Talk Button (20) on the headset. The lifter will then raise the telephone handset off the hook and you will then be able to talk to the caller. When you have finished your call press the Talk Button (20) on your headset. The handset lifter then lowers the handset to end the call |
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PLACING AND RECEIVING A CALL USING THE HANDSET In Handset mode the telephone can be used to make and receive calls in the normal way |
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OUT OF RANGE WARNING As you walk away from the base unit you will eventually reach the system operating range limit. When in Headset mode a warning alert of two beeps will sound in the headset shortly before you meet the range limit. On hearing this alert you should walk closer to the base unit to ensure call quality is maintained. If you ignore this alert and walk out of range, a triple beep will sound in the headset and any active call will be suspended. On returning within range, a single beep will sound and the call will be re-established. If you remain out of range for more than 15 minutes the system will drop the call permanently. If using a Plantronics Handset Lifter the handset will be replaced and the call terminated |
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LOW BATTERY WARNING When the headset battery is running low (approximately 5 minutes talk time remaining), an audible warning will be heard through the headset as a single beep repeating every 10 seconds. Soon after hearing this warning, you should recharge the headset |
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RECHARGING THE HEADSET To recharge the headset, place it into the Headset Docking Cradle (12) in the base unit. During charging, the Charge Indicator (14) on the base unit will flash. When the headset is fully charged, the Charge Indicator (14) on the base unit will stop flashing and remain illuminated. A completely depleted headset requires a minimum charge time of 1hr before it should be used and 3 hours to fully charge |
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OPERATION WITH THE HANDSET LIFTER ACCESSORY The SJG Plantronics Handset Lifter (17) is an accessory that can be used with the CS60 Wireless Headset System. It has two functions: 1. To automatically notify you when an incoming call is detected even when you are away from your desk 2. To lift the telephone handset from its cradle at your command even when you are away from your desk. The installation of the Handset Lifter (17) is described in the user guide that is supplied with it. MAKING A CALL USING THE Handset LIFTER Press the Talk Button (20) on the headset. The lifter will raise the telephone handset off the hook. You will then hear a dial tone in your headset and can proceed to make a call as normal. When you have finished your call press the Talk Button (20) on your headset. The handset lifter then lowers the handset to end the call. RECEIVING A CALL USING THE LIFTER When a new call is received the telephone rings as normal, but in addition, a ring alert comprising a repeating sequence of three short beeps will be heard in your headset. Note: This additional call alert is only active when the Lifter (17) is connected. To answer the call press the Talk Button (20) on the headset. The lifter will then raise the telephone handset off the hook and you will then be able to talk to the caller. When you have finished your call press the Talk Button (20) on your headset. The handset lifter then lowers the handset to end the call
IntelliStand TM FUNCTIONWhen the CS60 DECT™ Wireless Headset System is used in conjunction with a Plantronics Handset Lifter (17), you can enable the IntelliStand feature. The IntelliStand senses when the headset has been removed or replaced in the CS60 Base Unit, automatically activating the lifter to answer or end a call. The IntelliStand feature is disabled when the IntelliStand switch (5) is in position I or enabled when the switch is in position II. SWITCHING FROM HEADSET TO HANDSET WHEN USING THE LIFTER If during a call you are using your headset and want to switch to the telephone handset, remove the handset from the Lifter, then press the Talk Button (20) on your headset. The Lifter will lower and you will then be able to continue the call using the handset SWITCHING FROM HANDSET TO HEADSET WHEN USING THE LIFTER If during a call you are using the telephone handset and want to switch to your headset, press the Talk Button (20) on the headset. The Lifter will raise and you will be able to continue the call using your headset. Replace the telephone handset on the Lifter. When the call is finished press the Talk Button (20) on your headset. The Lifter will lower the handset and end the call
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SAFETY INFORMATION Please read the following instructions before use: General: • Operating temperature +4C to +49C • Storage temperature +4C to +49C • The product is suitable for indoor use only • To reduce the risk of electric shock, explosion or fire: use only the AC power adapter supplied – part number 61634-02 (Euro) or 61635-02 (UK) • Ensure that the voltage rating (e.g. 230V 50Hz) corresponds to the local mains supply you intend to use • Use only the correct battery type – part number – 62346-01 • Do not disassemble the product • Keep all products, cords and cables away from operating machinery • Avoid contact with liquids • Connect the base unit only to a host terminal port explicitly designated for use with handsets or headsets. Connection through other ports, such as data ports or line ports, may damage the product and could constitute a fire hazard. If in doubt, please contact SJG • If mains power fails, the base unit will switch to handset mode Battery Safety: • Please observe these precautions to ensure continued safety. Misuse or mistreatment may result in fire, explosion or the release of corrosive chemicals • Battery storage temperature +4C to +49C • Battery operating temperature +4C to +49C • Charge the headset battery only as described: Do not charge with any other AC power adapter or charger • Do not incinerate, disassemble, bend, crush or short-circuit the battery • Dispose of spent battery promptly and safely in accordance with local regulations • Keep battery away from children & animals • Exercise care when handling the battery, AC power adapter, the base and the headset. Do not short the metal contacts (on the plastic casing) with electrically conducting materials such as rings, bracelets, keys etc • If liquid from the battery comes in contact with the eyes, skin or any other part of the body, immediately flush with fresh water and seek medical advice • For battery replacement please refer to the diagrams on this page
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Trouble ?: Problem: "I plugged everything in but the lights don't come on" |
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| Possible cause | No Power |
| Solution |
Check that the AC Power Adapter is connected to the base unit. Check that the AC Power Adapter is connected to the mains supply. Check that the AC Power Adapter is the model supplied by SJG |
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Trouble ?: Problem: "I can't hear dial tone" |
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| Possible cause | CS60 DECT™ Wireless Headset System is not connected correctly |
| Solution |
Check that the telephone is connected to the base unit’s Telephone Cable Port. Check that the handset is connected to the base unit’s Handset Cable Port. |
| Possible cause | Ensure you are in headset mode |
| Solution | Press the Talk Button to select correct mode |
| Possible cause | Out of Range |
| Solution | Walk back into range. |
| Possible cause | Headset battery is flat |
| Solution | Recharge the battery by placing the headset in the Headset Docking Cradle. |
| Possible cause | Listen volume too low |
| Solution | Adjust the Listen Volume Control on the headset. If the volume is still too low, select another Rx Slide Switch setting |
| Possible cause | Incorrect Configuration Dial setting for your telephone |
| Solution | Try other Configuration Dial settings on the base unit. |
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Trouble ?: Problem: "Callers can't hear me" |
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| Possible cause | Mute is selected |
| Solution | Press the mute button once. The audible mute indicator should then stop beeping |
| Possible cause | Headset microphone boom is incorrectly positioned |
| Solution | Align the headset boom with your mouth |
| Possible cause | Speak volume is too low |
| Solution | Increase the Speak Volume by adjusting the Speak Volume Controls on the base unit. If the volume is still too low, select another Tx Slide Switch setting |
| Possible cause | Incorrect Configuration Dial setting for your telephone |
| Solution | Try other Configuration Dial settings on the base unit |
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Trouble ?: Problem: "I tried all four positions on the Configuration Dial and cannot hear a dial tone in any position" |
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| Possible cause |
CS60 DECT™Wireless Headset System is not connected correctly |
| Solution |
Check that the telephone is connected to the base unit’s Telephone Cable Port. Check that the handset is connected to the base unit’s Handset Cable Port |
| Possible cause | You may have an incompatible phone |
| Solution | Call SJG |
| Possible cause | The telephone line is dead |
| Solution |
Reconnect the handset to the telephone and test |
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Trouble ?: Problem: "Receive sounds distorted" |
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| Possible cause | Listen volume too high on your telephone |
| Solution | if your telephone has a receive volume control, lower this until the distortion disappears. If the distortion is still present, lower the listen volume control on the headset. If the distortion persists, select another Rx Slide Switch setting |
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Trouble ?: Problem: "I can hear too much background conversation, noise or side-tone" |
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| Possible cause | Speak volume is too high |
| Solution |
Lower the Speak Volume by adjusting the Speak Volume control on the base unit. If the volume is still too high, select another Tx Slide Switch Setting |
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Trouble ?: Problem: "Sudden loss of audio, continuous noise or distorted audio on receive" |
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| Possible cause | Software reset required |
| Solution |
Press the Talk button (20) twice. If the problem persists perform a System Reset |
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Trouble ?: Problem: "My handset Lifter operates every time I remove or replace my headset in the base unit" |
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| Possible cause | This is normal: If you wish to disable the IntelliStand function move the IntelliStand Switch to position I (Off) |
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SUBSCRIPTION The Headset and Base Unit are supplied subscribed to each other. However if you wish to use a replacement headset with the base unit then the units must be re-subscribed as follows: 1. Return the headset to the Headset Docking Cradle (12). 2. Press and hold both the Speak Volume Adjust Buttons (3 & 4) on the base unit for a minimum of 5 seconds. The Power Indicator (16) will then flash. 3. Press and hold the Headset Mute Switch (22) for a minimum of 5 seconds. The On-line Indicator (23) will then illuminate. 4. Subscription completion is indicated when the Power Indicator (16) is fully illuminated and the On-line Indicator (23) is extinguished. 5. If subscription fails within 2 minutes the headset will return to the un-subscribed state
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SYSTEM RESET To recover from some fault conditions you may need to perform a system reset. To reset the headset 1. press both the Talk button (20) and Mute button (22) for 5 seconds 2. When the On Line Indicator (23) blinks, release both buttons. 3. Press the Talk button (20) again. 4. reset the base unit by disconnecting the AC power adapter (7) from the AC Power Adapter Port (8) for 5 seconds, then reconnect. - system reset is now complete
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click here for CS60 product information
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