For over 15 years SJG has been servicing a variety of
customers and clients offering a comprehensive range of voice & data
services such as: maintenance & servicing; installation, moves, changes,
upgrades and reprograms.
SJG offers a range of specialist services to the
communications industry and end users.
In light of the increasing costs of LCR implementation,
which, in some cases are exorbitant, and the industry-wide need for reliable
expertise, SJG has identified a range of services required by Network Service
Providers and Service Companies.
These services, aimed to be competitive and fully
flexible, are primarily: providing the expertise to bring customers onto
service; maintain and develop customer’s service once connected.
Using SJG offers peace of mind. All SJG engineers are
manufacturer trained on the products they are employed on. This also means they
are capable of complete on-site programming [i.e.: they do not merely install
the unit and require an external party to programme].
SJG’s level of expertise within the independent
telecommunications field is immense enabling a sophisticated level of technical
ability including the knowledge to author and implement LCR packages [databases]
for any Network Operator and implement LCR across virtually all UK
telecommunications systems.
Described herein is a range of mainstream services
which are available now whether they be on an ad hoc basis or as a regular
requirement. Also, touched upon is the basis for larger scale requirements with
a much higher degree of participation by SJG.
SJG is flexible enough to accommodate most modes of
operation and will arrive at a criteria to meet the client’s requirements.
Please contact SJG with any queries you may have or
with any specific requirements.
When a requirement for a major specific project exists,
such as a UK-wide visit to all sites to reprogram access codes, SJG is the ideal
partner.
SJG will supply all the manpower required and conduct
the entire project on the client’s behalf.
If necessary or required a Project Manager will be at
the client’s disposal to plan, co-ordinate & implement the project.
A one-stop shop facility is available where SJG, in
partnership with the client, will manage a project/major task, training SJG
personnel if necessary and out-sourcing where required.
Aiming to be completely flexible, SJG aims to be able
to adapt its resources to conduct any major project of any type and scope.
Installation, reprogs, non-fault.
When a visit is required SJG is informed with the usual
details [work to be done, customer, class/type of work].
SJG using the client’s name, will contact the
customer direct to arrange scheduling, subject to agreement with the Network
Operator/Service Company.
SJG will respond to the Network Operator/Service
Company within 48 hours with an appointment time and date.
The actual site visit will be within 10 days of SJG’s
first notification by the client.
Contract clients have a single point of contact at SJG
who also reports on a daily basis with a situation report detailing all work in
progress and planning details.
To minimise disruption to the customer SJG is also
offering the enclosed services on an out of hours basis at no extra charge.
This enables a smoother than ever before transition for
the customer.
SJG will perform the work very early in the morning so
the customer merely has to get someone on site a bit earlier.
SJG will perform the work in the evening so the
customer merely has to get someone to stay a bit later.
SJG will perform the work overnight or at week-ends: an
essential service for ISDN.
Available as an ad-hoc item, such visits may take
priority but fall within the normal work allocation. Contract customers have
their own specific response times.
This service, typically, would involve visiting a site
to investigate the reasons behind loss of service or disruption of service. Or
in response to a customer complaint or fault report from a system maintainer.
The Mitel Smart 1s & FBCs detailed in this document
can be maintained by SJG including change-out of equipment - with client
supplied or SJG units.
Systems detailed on this site [LCR] are programmable
by SJG and can therefore be investigated and brought back on line. Obviously,
customer owned equipment is subject to their own contract with a maintainer who
is responsible for any hardware change-outs required.
Platforms
SJG can introduce and implement your ideal platforms.
Control billing & management with our billing
platforms and look after diallers with our maintenance
platforms.
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SJG offers full
installation, commissioning & programming services for the MITEL
SMART-1 MULTI LINE DIALLER.
SJG also offers a
maintenance service and a site investigation/survey facility.
SJG’s installation
service are also available on an out-of-working hours basis.
Database creation &
on-going management services are available |
| Mitel
Smart-1 4 line analogue |
SJG provides
Smart-1 remote programming services |
| This product is
available: new, used, rental |
control
& manage your diallers with a bespoke platform
solution |
| Database
creation & on-going management services are available for this
product. |
SJG offers full installation, commissioning
& programming services for SINGLE LINE DEVICES such as the MITEL
FBC.
SJG provides remote programming services for
the MITEL FBC.
control & manage your diallers with a
bespoke platform
solution
|
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| mains
powered
single line
analogue
|
SJG also
offers a maintenance service and a site investigation/survey facility. |
Mitel Smart 1 FBC |
| control
& manage your diallers with a bespoke platform
solution |
This
product is available: new, used, rental
|
FBC
/ Single Line devices [sld/slu] |
 |
SJG’s
installation services are also available on an out-of-working hours
basis. |
A
comprehensive decommissioning & recovery service is available for
this product. |
| Database
creation & on-going management services are available for this
product. |
A
comprehensive decommissioning & recovery service is available for
this product. |
This
product is available: new, used, rental
|
| SJG offers
full installation, commissioning & programming services to selected
clients for the MITEL
SMART-1 ISDN DIALLER [ISDN30] and the MITEL FBC [ISDN2E]. |
 |
SJG also offers a maintenance/fault repair
service and a site investigation and/or survey facility.
SJG provides remote programming services for
the MITEL SMART-1 service and a site investigation and survey
facility. SJG installs this equipment on an out-of- working hours basis
thus minimising or eliminating disruption to the user.
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Mitel
Smart-1 ISDN |
|
| Mitel
Smart-1 ISDN: 30 channels |
control
& manage your diallers with a bespoke platform
solution |
MITEL FBC
[ISDN2E]: 2 channels |
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|
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SJG
offers the programming services required to implement LCR on a huge
range of telephone switches. [Also de-activation of LCR &
modification].
Usually attracting very high
programming fees from the maintainer/original installer - often a
reseller themselves - there is now a much cheaper option: SJG.
Using SJG offers further savings
as SLD’s on site will be done at the same time.
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