Tim PBX Call Accounting
Call Management allows you to be in control of your communications. You can accurately monitor & control costs; steer future growth and prevent switch abuse.
SJG offers a range of products and services to enable you to manage your site[s]

Tim Professional Call Management from SJG is the market-leading call management system - no other software matches it for price & features
Tim Professional Call Management from SJG is a call logging system that logs all lines and extensions on the switch. 


Tim Professional Call Management from SJG is a Windows-based application that utilises the data output from your telephone system, checks it, costs it and stores it automatically. From this, not only can it produce a whole range of management reports with vivid graphs, charts and tables, custom-defined if required, but all of its functions can be performed from anywhere in the world using a standard web browser. As it has its own in-built web-server there are no limits to the number of connections/sessions that can occur simultaneously. This powerful solution offers a host of facilities scalable to cope with the largest PBX yet offers an ease of use that's simplicity itself.

Flexible
You can use TIM locally using its simple Windows Explorer-style interface, and remotely using any web browser, to produce reports, edit your configuration, or see live wallboard-type statistics. The reports offers complete flexibility in terms of delivery. They can be automatically e-mailed to Managers in HTML format streamlining administration of reports and pro – actively dealing with exception reporting, they can be printed or sent to a file
 

Billing Reports
Used where you need to produce a telephone bill for a client or group of clients, for example in a business centre, a hospital, hotel or between your company's departments. The flexible HTML reports that TIM produces can be completely customised, to include your company logo, billing contact information - indeed, anything that you can write in HTML.

Primarily for use in situations where you need to produce a telephone bill for a client, or group of clients. For example, in a business centre, a hospital, or other organisation with a front-of-house function and where a client may use your telephony services, for which you need to recoup the costs.

The result is a fully-fledged telephone bill - in the same style as one you'd expect to receive from a major telephone company. The Bill can even be customised with your own logo.

As with all reports, the actual style of the finished article can be customised completely using any HTML-compliant editor, enabling you to completely brand the output in the style of your own company

Telephone bills can be produced for any of your sites, individually or aggregated.

In addition, bills can be fully itemised or summarised by extension group, individual extension, or keyed account code (sometimes called PIN code).

Mark-up and surcharge can be applied to each call globally, and when coupled with the flexible tariff routing which allows you to bill individual extensions at different rates, you have complete control over how and when you charge

 

Organisation Drill-Down
A simple, fully-clickable report which begins with a complete summary of all extension groups' activity along with totals. By just clicking on a group you're interested in, the report zooms in to show the same summary information for each individual extension in that group. Zoom in further by clicking on a particular extension, and the report will show you a detailed log of all activity on that extension. An added bonus of this report is its ability to identify calls on extensions that you mightn't have thought existed!

Features
When accessed over the web, either as a result of a user logging in to the system remotely, or having received an email containing a portion of the report, each extension group and individual extension is shown as a hyper-link which, in effect, runs another report containing the required information.

Options
In order to save an end-user finding and clicking a particular extension group, the report's parameters can be preset to begin on this extension group, rather than a full summary of the whole organisation. This is especially the case when a user with restricted access rights wishes to run the report
     
Trunks Busy
This telecoms manager's dream tool breaks down each business day into half-hour periods, showing the maximum and average number of telephone lines you can expect to be busy during that time, based on an intelligent hindsight-based reporting formula.

You can concentrate on incoming or outgoing calls only, and limit the analysis to a specific group of trunks, or even for calls to certain destinations.

You can choose to exclude weekends, when perhaps not many calls are being made or received, so as not to distort averages. You can also choose to concentrate on only incoming or only outgoing calls

This report can help in line provision decision-making, allowing you to analyse traffic to certain dialled destinations, as well as the standard individual and groups of trunks. This information could be used in determining whether private networks are necessary between your sites, or in deciding which carrier would be able to route your calls cheaper.

The inclusive graph shows maximum and average high-points and, based on its predictive information, will highlight 'danger times' when you can expect all of your trunks to be busy, and therefore unable to take further calls
     

Call Geography 
Produces clear, vivid pie charts and a detailed table with complete information about where you make your calls to: local, national, international, mobile, etc.

Each segment is shown as a percentage of the number of calls, and again as a percentage of your total cost, enabling you to quickly identify call types that, whilst few in number, can be expensive in the end.

Identifying carrier selection has never been easier - you select the type of call you're interested in and match them against either an individual direct trunk, or even Least-Cost-Routed (LCR) calls by entering the prefix into the report parameters.

The report is site selectable, to cater for your different carriers at each of your sites, if applicable
     

Top Calls
Quickly identify your longest and most expensive calls for your whole organisation, or for a specific group of extensions. This is useful for uncovering abuse, or for identifying certain types of calls which could be avoided, e.g. Directory Enquiry type calls, whose function may be better obtained from other sources, e.g. the internet

Choose particular extension groups, or even individual extensions. 
Select between incoming or outgoing calls only, or both.
Sort the results by cost or duration, and choose the number of ranking places you prefer - your top 10, top 50, top 100, or any other figure that best suits your needs

 

Incoming Call Analysis
Breaks down your working day into half-hour segments and reveals important information about your incoming calls. See calls that are answered and abandoned, how long it takes you to answer them, or how long people are waiting before they give up and abandon the call. These figures are shown as maximum and averages so you can more effectively plan your staffing requirements throughout each day

The call information can be selected over any period, focussing on any trunk group or individual trunk, or for any group of extensions or individual extension
     

Target Response
Quickly assess how well a group of extensions (or your whole organisation) is answering incoming calls within a pre-determined target. It provides a line by line summary of each day along with a visual indicator showing the percentage of incoming calls answered within and outside your target

Choose to exclude weekend calls, which can affect your averages.
You may also exclude incoming transfers which doesn't include calls made to operators, then forwarded within your organisation.
Your desired threshold can be set to any value you like, the default being 10 seconds

 
     

Custom Report
An extremely flexible report, for those who feel they want more information than is provided by the in-built reports; you can specify exactly what search terms you want to look for including Caller ID, and LCR calls

Choose from a vast array of options. Further flexibility is available through the CGI engine, but the web and console options are described here:

Period (Choose a fixed or custom period)   Extension Number range
Site (Choose one or all)   Extension Group
Trunk Number range   Trunk Group
Trunk Access Code (eg. 9)   Call Type (i/c, o/g, abandoned, internal, etc)
Call Duration range   Call Response Time range (incoming calls)
Cost Range   Tariff Name
LCR Digits   CLI string
 Dialled Numbers (can be partial)   Destination Name (can be partial)

After choosing your selection criteria, you are afforded the opportunity to select which field you'd like the report ordered by; not just the standard cost, duration, etc. but any field that TIM uses in its internal database. For example, you could sort by dialled number to yield a list of outgoing calls arranged by geographical location. 
The sort order can be ascending or descending

Tim Professional Call Management from SJG benefits from having no theoretical limit to lines/extensions/users so allows for future expansion without any additional upgrade costs.

Tim Professional Call Management from SJG is capable of being accessed for call reporting by LAN / WAN connected PC’s  

Management information reports

Tim Professional Call Management from SJG produces a number of highly flexible reports. These are available on-demand at the PC running TIM, or through a web browser. They can also be sent to a networked or local printer or by e-mail on a regular basis, every hour, day, week or month

installation
management

Tim Professional Call Management from SJG monitors your line usage.

  • Do you have enough lines?
  • Do you have too many?

TIM scrutinises your telephone traffic and can readily suggest line optimisation 

 
Call Management means effective monitoring of system use [eg numbers dialled & by whom; how incoming calls are answered and where they are sent to; call costing etc.]

Geographic As with most reports, the call selection can be narrowed down to focus on a particular extension group (or even individual extensions), or to look at calls going out over specific carriers, enabling you to make decisions about which carrier should take which types of call
 

Departmental and Employee Chargeback One of the original purposes of call accounting systems was within corporate entities for the purpose of cost allocations
within the enterprise. This original function remains a primary reason for using call accounting packages. Enterprises use call accounting to allocate costs back to divisions, departments, and even individual employees.
Such systems may also provide data directly to corporate accounting and human resource departments.

Control Your Costs - Tim Professional Call Management from SJG gives department managers the information they need to control their own telecoms budgets. Just knowing the system is in place will itself reduce general telephone abuse, allowing significant savings.
You can allow department managers access to their own information - from their own desktop. There is no limit to the number of users, restricting access to only their department if required. The system can automatically e-mail scheduled reports to predetermined users on a regular basis.  The system can also be set to produce alert e-mail when abnormal calls are made e.g. calls above a predetermined cost

 

  Improve Service
 Tim Professional Call Management from SJG identifies when and where your calls are being lost. Lost calls means irate callers, and general dissatisfaction with the level of service provided

Tim Professional Call Management from SJG means effective monitoring of system use  - numbers dialled & by whom; how incoming calls are answered and where they are sent to; call costing & control

 

Technical specification for PC running the software

The minimum recommended specification for a non-dedicated PC’s for remote sites is detailed below. When deciding which equipment to use, bear in mind that extra investment in the hardware will make all of your software perform better. If you need to discuss your hardware requirements, don't hesitate in contacting SJG technical support

  • PC IBM or fully-compatible
  • CPU Intel Pentium 4 -1.0GHz or equivalent
  • Memory 384MB RAM
  • Hard Disk 40 GB (The actual TIM program files need only 20 Mb)
  • Operating System Microsoft Windows 98, NT, 2000, ME, XP

  • Miscellaneous Items:

    • Floppy drive
    • 52x CD-ROM
    • Mouse
    • Keyboard

    • 15” SVGA monitor

       A TCP/IP compatible network subsystem is required, even for a stand-alone installation. This doesn't necessarily mean that you need any network interface equipment, just the software to support it.

    If the PC will be connected directly to your PABX, you should also have at least one free serial communications port (COM1, COM2, etc). In rare circumstances, all of your COM ports may be taken, in which case you may need to swap your COM-port type mouse to a PS/2 type, or install a secondary serial interface expansion card. We can advise you if there are any special requirements.

    Whilst this may seem obvious, we stress that we are not responsible for the cabling in your premises from the PABX to the PC running TIM, even if we are commissioned to install the software.

    Some information within the TIM Professional software relies upon the corresponding data being produced from your telephone system (PBX). If this is not available, some of the features listed will not be available. We always check your system capability upon ordering